Mobile Casino Gambling
Frequently Asked Questions
Learn all about
mobile casino gambling and mobile casinos here.
my handset OK for mobile casino play?
The simple answer is probably. In broad terms your phone/PDA needs to be
WAP/GPRS enabled/capable which includes almost all phones currently on the
market and most sold in the last couple of years.
To find out for sure visit
compatible handsets page which lists all
handsets that accept casino games offered by most mobile casinos. All
casinos also offer a comprehensive list of all handsets that accept their games.
it matter who my mobile service provider is?
Yes. While most service providers will provide the necessary service
levels to support 3rd party application downloads, some may not. All UK
and the vast majority of EU players will find that their service provider does
support casino application downloads. Some US providers (eg Verizon) may
not so if you are intent on playing in this case you may need to switch to
another provider like T-Mobile or Sprint to gamble on your phone.
suggest you follow their 'getting started' instructions and if you encounter
download difficulties have their support staff direct you as to the steps you
need to take to remedy the issue.
I charged at call rates for the duration of game play?
No. Mobile casino games require a GPRS connection not just a simple WAP
connection. This means that your connectivity during play will be over a
high speed data service that is "always on" and is tied into your network
provider's existing GSM network. Charges for usage will be data download
based not call time based, and you will not incur an international call charges
if the casino is in a different country to you (ie like surfing the net on your
Your mobile service provider charge for play will therefore depend on
your data download rates. As a guide, Tropez Mobile estimate that each
game round (deal, spin, roll plus bet) takes approximately 1kb.
is WAP and GPRS?
WAP stands for Wireless Application Protocal. WAP enables you to access
the internet on your mobile phone. But internet access via WAP is on a
"call" basis so you are charged by your carrier based on the time you are
GPRS stands for General Packet Radio Service. It is an
"always on" data service tied into existing GSM networks that are provided by a
carrier network provider. When connected to the internet via GPRS, you are
charged for data transferred regardless of the length of your connection.
You will need both WAP and GPRS enabled on your handset for mobile
casino play. Your phone is either WAP enabled or not depending on the
handset model. Your service provider will be able to enable GPRS on your
service and this shouldn't take longer than a couple hours following your
getting started difficult?
No. Each casino will guide you through the specifics of their
registration/download process, which as a general includes:
- open an account with the casino at their website;
- select which game you want to download and play;
- provide your mobile number;
- you will then be sent an SMS with all download instructions.
The process is a simple and intuitive one and support is available 24/7 if
you run into any difficulties.
the download a massive file that will cause problems with my phone?
No. Unlike PC casino games where an entire game suite is downloaded, for
mobile games downloads are on a game by game basis and the games are cut down
32Red Mobile estimate that a single game download should take no more than 2
minutes on the average GPRS connection, while Bodod Mobile advise that each of
their games will use between 125 kb and 175 kb of your phone's memory.
it secure playing for real money on my mobile?
Each casino employs 128 Bit SSL encryption technology to all data served over
the mobile connection. This is the same level of encryption technology
that is used on (PC) internet casinos and internet financial transaction
websites like your bank's secure pages or payment pages at e-tailers like
The casinos encourage any queries regarding the security of their
service and these may be directed to their support teams. It is worth
noting that while the online casino industry has, since its inception in 1997,
come under fire for many reasons ranging from problem gambling concerns to
taking revenue from terrestrial gambling operators, their online security
measures have never been questioned.
if I receive a phone call mid-deal, or my connection drops out?
A record of games is kept on the casino servers so any interruption,
whether it be an incoming phone call, incoming SMS, service drop-out, or flat
battery will not cause data to be lost. You will be able to continue the
game from exactly the same point at which you left it when the interruption
Depending on your mobile network and the nature of the disruption
the game will either pause automatically or disconnect. If it pauses, you
will be automatically returned to the game at the precise point you left it when
the disruption ends. If the disruption caused a game to disconnect, you
will need to re-open the game, which may require a re-login and you will be
returned to the precise point you left it when the disruption occurred.
am having problems getting started?
Common problems getting started include:
- I received the SMS but can't download the games.
This is typically a result of incorrect GPRS settings and is easily fixed by
having your mobile service provider enable GPRS on your handset.
- I can't access the game because of content blocking.
As casino games may only be made legally available to persons over 18 years
of age, mobile service providers will not allow these game downloads to
handsets registered to minors. In this case, you either should not be
downloading the game, or if you are over 18, your phone is incorrectly
registered as being owned by a minor and you need to talk to your service
provider to have this remedied.
- I launched the game and started playing but the graphics are just
If your graphics are looping your connection has dropped out. Once the
connection resumes, the game will return you to the point where you left it
and resume properly.
- The graphics on my game are slow and jerky.
On some phones, typically older models have bad sound players that cause the
game graphics to distort. If this is the case, turn sound off on your
phone settings and this should remedy the problem. New handsets
shouldn't encounter this issue.
Most other problem will be specific to your chosen casino, handset and
service provider and are best tackled by getting the casino's support team on
happens if I get a new phone?
As the game software is stored on your handset, if you get a new phone, you will
need to re-download your chosen game(s) at your chosen casino(s) onto your new
Typically your account is identified by your SIM, so if you retain your SIM,
all that will be required to begin playing again is a download. If you
have a new SIM you will need to re-register with your casino before you can
download and play..
It is recommended that if you discard your phone that you remove the casino
application from it.
Any questions regarding changing handsets should be directed to your casino's
it legal to play casino games on my mobile phone?
Legalities differ from one country to the next. For a more detailed
discussion of legal issues specific to each jurisdiction visit our
mobile gambling legal issues page. As a general
rule though, laws pertaining to internet or remote casino gambling services
(including mobile gambling) are aimed at operators of gambling services and not
If your chosen casino cannot provide their services to you for
legal reasons they should let you know.
do I know the games aren't rigged?
This is a concern that internet gambles have had ever since the first casinos
starting taking bets in 1997. After all, you are playing against a
computer program not a real live dealer.
Game event outcomes, ie the next card
dealt, or where the ball stops on a roulette wheel, are dictated by random
number generators within the software. But simply being told this isn't of
itself a convincing proposition.
To alleviate the concern over random outcomes, the larger online casinos have
for years now had their historical return to player ratios audited by
independent parties to prove that returns are in the same range as land based
casino game returns.
Microgaming, one of the largest casino software licensors (whose software
powers Ladbrokes Mobile, 32Red Mobile, Platinum Play Mobile and Royal Vegas
Mobile) originally engaged the services of PriceWaterhouseCoopers to audit their
payout ratio and provide publicly available reports for each licensee casino
every month. They now engage eCOGRA. Another large software
licensor, Playtech (whose software powers Tropez Mobile), engage Technical
Systems Testing to audit and report its licensee casino returns by game.
What the reports show is that RTP rates from online casino games are
consistent with their land based counterparts. These reports are published
and available for viewing at the casinos websites.
The audits and reports undertaken include mobile casino games offered by the
casinos listed on this site.
the games aren't rigged will I win?
You have just as much chance winning playing blackjack or baccarat on your
mobile phone as you do sitting at a table at Bellagio Las Vegas or Crown Casino
in Melbourne. Does that mean you are guaranteed a win? Of course
It is worth noting that all casino games have an inbuilt mathematical
house edge. The house edge is a function of the game's rules (can't be
changed) and player skill (can be changed). However, even if played
optimally, a house edge, although close to zero for certain games, still exists.
While players can win in the short to medium term, mathematical probability
dictates that over extended periods it is likely the house will win.
The house edge for optimal play varies considerably from one game to the
next, so it pays to play the better returning games. For more details on
this visit 4 Online Gambling's
returning casino games page.
these casinos licensed?
Yes. For full details check their profiles on this site, but all of the
casinos listed here are licensed in either:
- Gibraltar and regulated by the UK Gambling Commission (32
- Kahnawake, North America and regulated by the Interactive Gaming Council
- Antigua Barbuda and regulated by Antigua's Directorate of Offshore